Today’s customers are digital. In a bid to meet evolving customer expectations and to prepare for a digital future, contact centres in Asia are actively working on strengthening and operationalising their transformation roadmap.
As the region’s #1 contact centre event, Customer Contact Week Asia 2020 will provide the region’s contact centre leaders with actionable insights on building the contact centre of the future through 4 focused tracks on “AI in Contact Centres”, ”Operational and Workforce Excellence”, “Digital Customer Care & Experience” and “Service Excellence & Transformation”.
Customer Contact Week Asia 2020
When
Start Date: 02 March 2020
End Date: 05 March 2020
Start Time: 08:30 AM
End Time: 06:00 PM
Where
Venue: Sands Expo and Convention Centre
City: Singapore
Location: Singapore
To register:
Simply click here to register onlinewith promotion code given to entitle 20% discounts along with existing promotion- TCCTA20MD
Details
Today’s customers are digital. In a bid to meet evolving customer expectations and to prepare for a digital future, contact centres in Asia are actively working on strengthening and operationalising their transformation roadmap.
As the region’s #1 contact centre event, Customer Contact Week Asia 2020 will provide the region’s contact centre leaders with actionable insights on building the contact centre of the future through 4 focused tracks on “AI & Digitisation”, ”Automation & Operational Excellence”, “Digital Customer Care & Experience” and “Service & Quality Transformation”.
Featuring more than 40 case studies, the 11th edition will highlight how contact centres leaders can drive continuous value-add to their organisation by delivering a high-performing and customer-centric engagement hub.
Key Speakers:
- Wasi Abidi, Global Head Unified Communication Infra, Mondelēz International
- Alp Altun, Executive GM Transformation & Customer Operations – Asia, IAG
- Anne Bibb, Senior Director, Customer Care, Hilton
- Rudy Dalimunthe, Vice President, Operations, Tokopedia
- Daniel Edwards, Director Global Operations, Customer Experience Group, Agoda
- Harpreet Ghai, Consumer Relations Director – Consumer Healthcare Asia, Middle East & Africa, GSK
- Theng Kiat Goh, Chief Customer Officer, Prudential Assurance Company Singapore
- Michelle Huenink, Director, Customer Service and Support, Microsoft
- Nicholas Lam, Senior Director, Traveler Experience, Customer Operations, APAC, Carlson Wagonlit Travel
- Damian Leach, Executive Director, Head of Real-Time Communications, Standard Chartered Bank
- Gina Lim, Head of Customer Experience, AIG Asia Pacific Insurance
- and more
Download event guide to find out more.
Contact
Name: Karin Lee
Email: enquiry@iqpc.com.sg
Phone: +65 6722 9388
Web: http://www.customercontactweekasia.com