Today’s customers are digital. In a bid to meet evolving customer expectations and to prepare for a digital future, contact centres in Asia are actively working on strengthening and operationalising their transformation roadmap.
As the region’s #1 contact centre event, Customer Contact Week Asia 2020 will provide the region’s contact centre leaders with actionable insights on building the contact centre of the future through 4 focused tracks on “AI in Contact Centres”, ”Operational and Workforce Excellence”, “Digital Customer Care & Experience” and “Service Excellence & Transformation”.