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Customer Contact Week Asia 2020

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Today’s customers are digital. In a bid to meet evolving customer expectations and to prepare for a digital future, contact centres in Asia are actively working on strengthening and operationalising their transformation roadmap.

As the region’s #1 contact centre event,  Customer Contact Week Asia 2020 will provide the region’s contact centre leaders with actionable insights on building the contact centre of the future through 4 focused tracks on “AI in Contact Centres”, ”Operational and Workforce Excellence”, “Digital Customer Care & Experience” and “Service Excellence & Transformation”.

 

Customer Contact Week Asia 2020

When

Start Date: 02 March 2020
End Date: 05 March 2020

Start Time: 08:30 AM
End Time: 06:00 PM


Where
Venue: Sands Expo and Convention Centre
City: Singapore
Location: Singapore


To register:
Simply click here to register onlinewith promotion code given to entitle 20% discounts along with existing promotion- TCCTA20MD

Details

Today’s customers are digital. In a bid to meet evolving customer expectations and to prepare for a digital future, contact centres in Asia are actively working on strengthening and operationalising their transformation roadmap.

As the region’s #1 contact centre event, Customer Contact Week Asia 2020 will provide the region’s contact centre leaders with actionable insights on building the contact centre of the future through 4 focused tracks on “AI & Digitisation”, ”Automation & Operational Excellence”, “Digital Customer Care & Experience” and “Service & Quality Transformation”.

Featuring more than 40 case studies, the 11th edition will highlight how contact centres leaders can drive continuous value-add to their organisation by delivering a high-performing and customer-centric engagement hub.

Key Speakers:

  • Wasi Abidi, Global Head Unified Communication Infra, Mondelēz International
  • Alp Altun, Executive GM Transformation & Customer Operations - Asia, IAG
  • Anne Bibb, Senior Director, Customer Care, Hilton
  • Rudy Dalimunthe, Vice President, Operations, Tokopedia
  • Daniel Edwards, Director Global Operations, Customer Experience Group, Agoda
  • Harpreet Ghai, Consumer Relations Director – Consumer Healthcare Asia, Middle East & Africa, GSK
  • Theng Kiat Goh, Chief Customer Officer, Prudential Assurance Company Singapore
  • Michelle Huenink, Director, Customer Service and Support, Microsoft
  • Nicholas Lam, Senior Director, Traveler Experience, Customer Operations, APAC, Carlson Wagonlit Travel
  • Damian Leach, Executive Director, Head of Real-Time Communications, Standard Chartered Bank
  • Gina Lim, Head of Customer Experience, AIG Asia Pacific Insurance
  • and more

Download event guide to find out more.


Contact

Name: Karin Lee
Email: enquiry@iqpc.com.sg
Phone: +65 6722 9388
Web: 
http://www.customercontactweekasia.com

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