APCCAL EXPO2017 Agenda

8 November 2017
Leader Meeting ( Leaders Only )

13:00 – 18:00 Leaders Meeting and AGM
18:00 – 21:00 Leader and Speaker Welcome Night Party

9 November 2017
Grand Opening ,Conference and Exhibition Day

08:30 – 09:00  Registration and Breakfast
09:00 – 09:20  10th Anniversary Journey by APCCAL Chairman
09:20 – 09:40  Grand Opening&10th Anniversary  Ceremony
09:40 – 10:00  Welcome Speech
10:00 – 10:45  Key Trends Success Factor for Contact Center in 2020
10:45 – 11:30  How to run Contact Center across Asia Pacific
11:30 – 13:00  Lunch & Exhibitions
13:00 – 13:15  Future technology to run contact center
13:15 – 14:00  Sharing from Award Winner  1,2
14:00 – 14:45  Social Media a "Thread" or Opportunity for Contact Center Business
14:45 – 15:00  Break
15:00 – 15:45  How to transform Contact Center to be The Heart of Business?
15:45 – 16:30  APCCAL Leader Panel Discussion
16:30 – 16:45  Sponsor Trophy Recognition
16:45 – 17:00  Lucky Draw & Closing Ceremony

Awards Gala Dinner Night :
18:30 – 18:45 Grand Opening Award Night By APCCAL Leader
18:45 – 22:00 Award Winner Announcement And Stage Activities
22:00             Closing Ceremony

10 November 2017
Site Visit and Tour

9:00   –  11:30     Visit 1st Site
11:30 –  12:30     Lunch
13:00 –  15:00     Visit 2nd Site
15:00 –  17:30     Bangkok Mini Tour
18:00 –  21:00     Dinner on cruise